Do you have a passion for customer communications? Are you a quick learner who thrives in a fast-paced environment?
Your Role
At Transport for Greater Manchester (TfGM), we put customers at the heart of all that we do. In a world of social media and information at your fingertips, Digital Engagement Officers are the masterminds who translate operational intelligence into easy-to-understand social media posts, webpages and alerts for both planned events and unplanned disruptions. As the first point of contact for customers online, you are highly motivated to deliver the best customer experience through your problem-solving outlook and can-do attitude.
For more info click here for Job description.
Who are we?
You will be working within the ambitious and motivated Travel Demand Management team within the Customer and Growth directorate.
The Travel Demand Management team communicates key transport details to the people of Greater Manchester, so that they can keep moving during major events, key roadworks, major incidents, unplanned disruptions, and everything in between.
If there’s something going on in Manchester, the Digital Engagement Officers know about it! This role is a fantastic opportunity to be at the heart of the action, including the delivery of bus franchising – the biggest change to transport in Greater Manchester for nearly 40 years.
These roles will be part of a sociable and spirited team, who embody the phrase ‘teamwork makes the dream work’, as working together towards a shared goal comes as second nature.
What you’ll bring
What you do and how you do it is important – whatever type of role you work in at TfGM – and even small behaviours and actions can have a really big impact. At TfGM, our behaviours bring to life our values of Deliver, Care and Adapt.
You will be a highly motivated and experienced individual with excellent written skills. You will be able to adapt your written messaging dependent on audience, purpose and channel, with a particular interest in digital and social media platforms.
You are naturally organised and able to balance a range of conflicting priorities in a fast-paced environment whilst still producing a high-quality output.
You will thrive in a team setting or when collaborating with colleagues but also be a self-starter and able to work independently.
A great problem-solver and quick learner, with the ability to grasp technical or operational information with ease.
In this role you will work a shift system and be required to work 1 in 3 weekends. The current times of operation are Monday to Friday 7am – 8PM and the usual shifts are 7am-3pm, 12pm-8pm and 9pm-5pm. Weekends operational hours are 8am -8pm and weekend operational shifts are 8am-2pm and 2pm – 8pm.
What we can offer you
We currently have two 12-month Fixed Term Contract opportunities for Digital Engagement Officers to join our team.
Our benefits include:
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A salary of £31,915 - £36,683 per annum plus 12.5% shift allowance depending on skills and experience
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28 days holiday per annum (plus bank holidays)
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Flexible and hybrid working options to promote and support a good work/life balance
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Free bus, rail or Metrolink travel to and from work within the Greater Manchester boundary
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Local Government Defined Benefit Pension Scheme which includes life cover of 3x your salary and options to increase your pension contributions
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Commitment to learning and personal development and upskilling with reimbursement of professional fees, where essential to the role
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We promote good physical and mental health and can provide additional support to staff via our employee assistance programme when required
What's next?
To apply please submit your CV and also provide a covering letter providing clear examples of how your experience meets the requirements of the role, all appointments will be based on merit. Our short-listing process is anonymised, so please do not include your name or contact details on either of these documents. If any personal details are included these will be visible to the hiring manager.
Internal candidates - check with your line manager before applying for a secondment, to make sure you can be released from your substantive role.
TfGM is proud to be an equal opportunities employer that encourages and celebrates diversity. We want to recruit and retain a workforce that reflects the communities we serve and welcome individuals from all backgrounds by committing to providing a fully inclusive and accessible recruitment process. We will offer support and reasonable adjustments if required and we also have a Guaranteed Assessment Scheme which you can find out more information on here.
For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licenced sponsor.